Policy

REFUND & RETURN POLICY

All payments made through our website are 100% refundable on following conditions

1. In case of non-availability of stock
2. Fail to deliver in expected time (time is mentioned while placing order)

“Products Once Delivered Cannot Be Exchanged, Returned or Refunded”

FOR PAYMENT

For Products Purchased through website

1. 100% payment in advance is required through our payment gateway.
2. Payment is secured and data is encrypted by Razor Pay (third party payment gateway).
3. Payment Methods. Generally, you may make payments using Domestic and International Credit & Debit cards, EMIs (Credit/Debit Cards & Card less), PayLater, Netbanking from 58 banks, UPI and 8 mobile wallets, Razor pay provides the most extensive set of payment methods. Such list of payment methods may be modified by us from time to time. Not all payment methods may be available to you and their availability to make payments for transactions may vary. We may restrict the available payment method to manage risk or based on the type of transaction.
4. Cards. If you use your Card to make payments for transactions that do not involve the sale of products or services, you may be charged a cash advance or other fee directly by your Card issuer. We are not responsible for these fees.
5. Bank Accounts. Funds transfers from your Bank Account usually take one to two business days to complete. You may be charged a return fee for any direct debit transfer request that is rejected by the holding financial institution for any reason (a "Return Fee"), including without limitation rejections caused by insufficient funds in your Bank Account, closure of your Bank Account, or if the Bank Account number or other information you provided is incorrect. Applicable Return Fees may vary based on the jurisdiction in which you are located. Your location is determined by the address that is associated with your Personal Account. You authorize us to debit your Card or to make an electronic fund transfer from your Bank Account to collect such Return Fee. We do not accept cash, money orders, or wire transfers.

FOR SERVICES

1. Service Charge is to paid directly to technician after site visit
2. ILMATS do not collect any service charge from customer, instead ILMATS charge a commission fee from technician in advance
3. ILMATS is not involved in any transaction made between the customer and technician and hence ILMATS do not hold any accountability
4. Customer can make use of RATE CARD to check the pricing for service and spare parts and communicate with technician for scope of work

LIMITED LIABILITY

1. ILMATS is not liable for any incident, loss or damages occurred at customer’s location by technician in any form
2. ILMATS qualify technicians by providing training and certification system. ILMATS also collects address proof and Aadhaar details. Every technician is allotted with ID number, Customer can check the ID number for cross verification before finalizing any work
3. Though ILMATS qualify the technician, ILMATS do not guarantee performance and do not take any liability for failure at site

DISCLAIMER

EXCEPT AS REQUIRED OF ILMATS UNDER THE CONSUMER GUARANTEES, THE SERVICES ARE PROVIDED "AS IS" AND “AS AVAILABLE.” ILMATS DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR- FREE. ILMATS DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD-PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, INCLUDING THE RELEVANT CONSUMER LAW LEGISLATION. LIMITATION OF LIABILITY. IF YOU ARE ACQUIRING THE SERVICES AS A CONSUMER, URBAN ILMATS LIABILITY FOR A FAILURE TO COMPLY WITH A CONSUMER GUARANTEE IS LIMITED TO: IN THE CASE OF SERVICES SUPPLIED TO YOU AS PART OF THE SERVICES UNDER THIS AGREEMENT, THE SUPPLY OF THE RELEVANT SERVICES AGAIN, OR THE PAYMENT OF THE COST OF RESUPPLYING THE SERVICES. ILMATS LIABILITY TO YOU FOR A BREACH OF ANY CONDITION, WARRANTY OR TERM OF THIS AGREEMENT THAT IS NOT A BREACH OF A CONSUMER GUARANTEE IS LIMITED IN THE FOLLOWING WAY: ILMATS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF ILMATS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ILMATS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY TECHNICIAN, EVEN IF ILMATS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ILMATS SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND ILMATS REASONABLE CONTROL. IN NO EVENT SHALL ILMATS TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED THEN RUPEES FIVE THOUSAND (INR 5,000). ILMATS SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE CCTV SERVICES WITH TECHNICIAN, BUT YOU AGREE THAT ILMATS HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY CCTV SERVICES PROVIDED TO YOU BY TECHNICIAN OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS. ILMATS WILL MAINTAIN A COMPLAINTS MANAGEMENT FRAMEWORK, IN A REASONABLE WAY AND IN ACCORDANCE WITH THE NON-EXCLUDABLE REQUIREMENTS OF THE RELEVANT CONSUMER LAW LEGISLATION. NOT WITH STANDING ANYTHING CONTAINED IN THESE TERMS, ILMATS WILL NOT BE DEEMED TO BE IN DEFAULT OR BE RESPONSIBLE FOR DELAYS OR FAILURES IN PERFORMANCE RESULTING FROM ACTS BEYOND THE REASONABLE CONTROL OF ILMATS. SUCH ACTS SHALL INCLUDE BUT NOT BE LIMITED TO ACTS OF GOD, RIOTS, ACTS OF WAR, EPIDEMICS, PANDEMICS, TRADE EMBARGOES, FIRE, TYPHOONS, EARTHQUAKES, OTHER NATURAL DISASTERS. ETC. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING ANY OF THE NON-EXCLUDABLE REQUIREMENTS OF THE RELEVANT CONSUMER LAW LEGISLATION.

INDEMNITY

You agree to indemnify and hold ILMATS and its affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the services; (ii) your breach or violation of any of these Terms; (iii) ILMATS use of your User Content; or (iv) your violation of the rights of any third party, including TECHNICIANS ("Losses "). Your liability under this clause shall be reduced proportionately if, and to the extent that, ILMATS directly caused or contributed to any such Losses.

GOVERNING LAW; ARBITRATION. There are a number of mechanisms available to you to resolve any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability or with the services provided by the TECHNICIAN (any "Dispute"). ILMATS or its affiliates operate a complaints process to allow you to make complaints about ILMATS or TECHNICIAN, and ILMATS or its affiliates also manage refunds to you in relation to those complaints. ILMATS or its affiliates will operate this complaints process in a reasonable manner. You agree and acknowledge that you must raise any Dispute with the Services or the services provided by a TECHNICIAN as soon as is practicable, but no later than 48 hours from the time the Dispute arises. If you fail to raise a Dispute within 48 hours from the initial occurrence of such Dispute, ILMATS shall be under no obligation to resolve such Dispute. If a Dispute is reported more than 48 hours after the initial occurrence of the Dispute ILMATS shall in its sole discretion choose whether or not to attempt resolution of the Dispute. In addition, you may have rights to make a complaint to fair trading or consumer law bodies in relation to applicable consumer laws, including the nonexcludable portions of the relevant Consumer Law legislation. Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of India, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. In the event of a Dispute, either party may file an action in the courts of India or pursue final and binding arbitration or other alternative dispute resolution as agreed upon by the parties. If either party elects to pursue final and binding arbitration, the venue of the arbitration shall be Hyderabad, India. Any proceedings, including documents and briefs submitted by the parties, correspondence from a mediator, and correspondence, order and awards issued by an arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation set out in these Terms.